UPDATES ON COVID-19 AND ITS IMPACT ON OUR BUSINESS OPERATIONS
Updated March 24, 2020
Many of our customers are requesting procedures for extended shutdown of their printing equipment. The links below will allow you to download documentation that outlines how to shut down your PrinterEvolution or Massivit devices.
- PrinterEvolution Evo33 Documentation >> DOWNLOAD HERE
- PrinterEvolution Eos, Kayo, D3200 and T3200 Documentation >> DOWNLOAD HERE
- Massivit 1800 Documentation >> DOWNLOAD HERE
Updated March 19, 2020
On Wednesday March 18, 2020 there was an announcement that the U.S. and Canada borders are closed to all non-essential travel. This applies only to non-essential travelers; all cargo and parcels are still shipping between the two countries without issue.
Updated March 17, 2020
In an effort to keep our staff’s health and safety our number one priority, and abide by all local, state and federal recommendations, Global Imaging has ceased all domestic and international air travel for all employees, effective immediately. We have also asked all employees to work from home until further notice, with the exception of essential onsite personnel.
Our technical services team is available to diagnose hardware and software problems remotely, and to offer guidance for service and repairs via Facetime or other video conferencing tools. Although this policy might make it difficult for some problems to be resolved quickly, our customers should not hesitate to contact us for service requests. We recommend that you identify your best visual learners to interact with our technical team in this virtual way, and our technicians will do everything in their power to keep you up and running throughout this time of uncertainty.
SHIPPING AND RECEIVING
Shipping and receiving for Global Imaging, Global Garage, and PrinterEvolution is operating as usual. Any orders for parts and supplies are being processed on schedule. Printhead cleaning through the Global Garage is also operating as usual.
Updated March 16, 2020
As the COVID-19 situation continues to evolve worldwide, we are working to understand and distill its potential effect on our community of colleagues, customers and suppliers so that we can best inform and support our community. As cases of the virus continue to increase, we recognize that there is increased concern about the impact on individuals and businesses.
We have contacted all of our global manufacturing partners and shipping carriers to provide you with up-to-date information as it becomes available to us. This is a dynamic situation; therefore, we will continue to communicate updates and changes as we receive new information. Our objective is to communicate any possibility of supply chain slowdowns or disruptions to our customers as it pertains to the following categories of our business operations:
- Equipment Manufacturers
- Ink Manufacturers
- Paper, Tisse and Fabric Manufacturers
- Extrusion Manufacturers and Suppliers
- Parts Suppliers
- Freight carriers, including truck, air and sea carriers
As of Monday, March 16 we have received feedback from our partners and have been informed that for all products, the majority of our manufacturers are operating in the realm of ‘business as usual’ and, for the time being, product supply is not expected to decrease as a result of this virus.
We source very few products from Asian countries and those items have not been impacted by the virus. We are still ordering and receiving product at their expected delivery times.
We source many products from European countries, including Italy. Although there is a countrywide lockdown within Italy at this time, our Italian partners are all safe, healthy and taking a one to two-week break to help minimize further spread within their country. We are not currently experiencing any shortages or delays, though we will continue to send out proactive communication if and when anything changes.
The announcement made on March 12th regarding a 30-day suspension of all travel from Europe to the United States does not apply to cargo or freight, only human passengers. Our freight carriers are currently experiencing slightly less capacity for air and sea logistics, and these limitations may slow down incoming inventory. Passenger carriers are often used to carry cargo within their underbelly; therefore, the travel ban will reduce the capacity of air cargo. At this time, the impact has not been felt at Global Imaging, though there is a possibility of delays in the future.
Our local inventory levels for inks, parts and supplies are sufficient for many months and we are staying ahead of the freight delays with proactive management of inventory levels and constant monitoring of the situation. We encourage you to contact us with your own forecast needs or questions about product availability.
OUR EMPLOYEES AND PREVENTIVE HEALTH MEASURES
The health and safety of our employees remains a top priority. Therefore, travel restrictions have been implemented. As of two weeks ago, we have halted international travel and limited all non-essential U.S. travel. As this virus progresses, we may be required to halt all travel. We will utilize modern technologies such as phone and video tools instead and work with customers on a case-by-case basis around critical on-site needs.
We will continue to monitor this situation. Any notice we receive regarding product supply chains or availability will be posted to this page as we receive it. In the meantime, we wish you, your families, coworkers, friends and loved ones safety and health during this stressful time.